FAQ

Do you have a storefront?
Yes! We'd love to see you in-store. Visit us to shop new dancewear, consignment finds, and everyday dance essentials.

Do you sell both new and consignment items?
We do. Every consignment piece is carefully selected, so you can shop pre-loved dance wear alongside brand-new dance essentials.

How does consignment work?
Bring in your clean, gently loved dance wear and we'll take care of the rest. Accepted items are displayed for 90 days, and once they sell, you'll receive 40% of the final selling price. You can find all the details in our Consignment Policy.

What condition should consignment items be in?
Items should be freshly washed, in excellent condition, and free from stains, tears, excessive wear, pet hair, and odours.

Can I return my order?
Eligible items can be returned or exchanged within 14 days of delivery. For full details, please visit our Returns & Exchanges page.

How long does shipping take?
Orders are typically packed within 1–3 business days. Delivery times vary depending on your location, and you'll receive tracking information as soon as your order ships.

Do you offer local pickup?
Yes! If local pickup is available, you'll see it as an option during checkout.

How do I know what size to order?
Every product includes a size guide to help you find the best fit. If you're still unsure, send us a message—we're happy to help.

What payment methods do you accept?
We accept all major credit cards along with Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.

Still have a question?
We're always happy to help. Send us an email at hello@cuetheshop.ca, reach out through our contact page, or send us a message on Instagram and we'll get back to you as soon as we can.